Privacy Policy

Last updated: Mar 14, 2026

ChicDex operates this store, website, and B2B wholesale portal, including all related information, content, features, tools, products, and services, in order to provide you, our authorized distributors, B2B partners, and wholesale clients, with a streamlined sourcing and procurement experience (the "Services"). ChicDex is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal and business information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal and Business Information We Collect or Process

When we use the term "personal information" in this B2B context, we are referring to information that identifies or can reasonably be linked to you as an individual representative or to your business entity. We may collect or process the following categories of information, depending on how you interact with the Services:

• Business and Contact Details: Including your name, company name, business address, billing address, shipping address, phone number, email address, and business registration or tax identification numbers (VAT/Tax ID) provided during your wholesale account application.

• Financial Information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other B2B payment details (such as wire transfer records).

• Account Information: Including your wholesale username, password, security questions, B2B tier preferences, and account settings.

• Transaction Information: Including the wholesale items you view, put in your cart, bulk orders placed, Return Merchandise Authorizations (RMAs), and your past B2B transaction history.

• Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry or applying for distribution authorization.

• Device and Usage Information: Including information about your device, browser, IP address, and how and when you interact with or navigate our B2B portal.

Information Sources

We may collect information from the following sources:

• Directly from you: When you apply for a wholesale account, visit or use the Services, or communicate with us.

• Automatically through the Services: From your device when you use our products or services, and through the use of cookies and similar technologies.

• From our service providers: Including Shopify and other partners when they collect or process your information on our behalf.

How We Use Your Information

Depending on how you interact with us, we may use your information for the following B2B purposes:

• Provide, Tailor, and Improve the Services: To perform our commercial contract with you, process your payments, fulfill your bulk orders, verify your business credentials for wholesale pricing tiers, arrange for freight shipping, process approved RMA claims, and manage your authorized distributor account.

• Marketing and Advertising: To send B2B marketing, product catalogs, and promotional communications regarding new ChicDex releases, and to show you relevant online advertisements.

• Security, Fraud Prevention, and Compliance: To authenticate your wholesale account, provide a secure payment experience, enforce our Minimum Advertised Price (MAP) and brand distribution policies, detect fraudulent activity, and protect our intellectual property from unauthorized white-labeling or rebranding.

• Communicating with You: To provide dedicated B2B support and maintain our long-term commercial partnership.

• Legal Reasons: To comply with applicable international trade laws, tax reporting obligations, or respond to valid legal processes.

How We Disclose Information

In certain circumstances, we may disclose your information to third parties for legitimate business purposes:

• With Shopify, freight forwarders, logistics partners, and other vendors who perform services on our behalf.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction, to comply with legal obligations, to enforce our Terms of Service (including unauthorized distribution tracking), and to protect the rights of ChicDex.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. Shopify may make use of personal information collected about your interactions with our store to provide enhanced features. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to platforms operated by third parties. We are not responsible for the privacy or security of such sites. If you follow links to sites not affiliated or controlled by us, you should review their specific privacy policies.

Children's Data

Our Services are strictly designed for commercial B2B transactions and are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention of Your Information

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive financial or business information to us. We retain your information as long as necessary to maintain your wholesale account, provide you with Services, comply with legal and tax obligations, and enforce commercial contracts.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the Right to Access, Right to Delete, Right to Correct, and the Right of Portability.

• Managing Communication Preferences: You may opt out of receiving promotional B2B emails at any time by using the unsubscribe option. We may still send you non-promotional emails related to your wholesale account or bulk orders.

• If you reside in the UK or EEA, you may have additional rights such as Objection to Processing and Withdrawal of Consent.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity and business credentials before we can process your requests.

International Transfers

We may transfer, store, and process your information outside the country you live in. If we transfer information out of the EEA or the UK, we will rely on recognized transfer mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our B2B practices or for other operational, legal, or regulatory reasons. Your continued use of the B2B portal following any changes indicates your acceptance of the updated terms.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us at:

ChicDex 
Email: info@chicdex.com 
Address: Room 306, No. 203-11 Yinglong Road, Tianhe District, Guangzhou, Guangdong, China, 510520