Refund policy

B2B Return & Refund Policy

OVERVIEW

As a B2B wholesale platform, ChicDex operates strictly on a commercial transaction basis. To maintain our highly competitive B2B tiered pricing and ensure the integrity of our supply chain, all regular sales are final. We do not accept returns for buyer's remorse, overstocking, or unsellable inventory, except as explicitly outlined below.

DAMAGES AND MANUFACTURING DEFECTS

We stand behind the quality of our electronics and accessories. Please inspect your order immediately upon reception. If an item is defective, damaged due to manufacturing faults, or if you receive the wrong item, you must notify us at info@chicdex.com within 14 days of receipt. To process a defect claim, you must provide detailed evidence, including:

  • Clear photos or videos of the defect

  • Order number and product serial numbers (if applicable)

  • Description of the issue

Resolution for Defects: Approved warranty claims for defective items will be resolved via B2B account credit (credit notes), replacement parts, or replacement products included in your next shipment, at the sole discretion of ChicDex. We typically do not require defective bulk items to be shipped back unless specifically requested by our quality control team.

EXCEPTION: FIRST-TIME DISTRIBUTOR PILOT PROGRAM (By Approval Only)

To support select new B2B partners, ChicDex may offer a risk-free pilot program for your very first wholesale order on a case-by-case basis. If you are approved for this program and unable to sell the products from your initial order within 90 days of receipt, you may request to return the unsold inventory for a refund or account credit, subject to the following conditions:

  1. Eligibility: This program is not automatically granted. It applies strictly to your first order and must be explicitly offered and agreed upon in writing by ChicDex prior to purchase.

  2. Condition of Goods: Returned items must be brand new, unopened, in their original pristine packaging, and fully resalable. Products with damaged packaging or missing accessories will not be accepted.

  3. Return Shipping: The Buyer is responsible for all return shipping costs, insurance, and any applicable import duties back to our warehouse.

HOW TO START AN APPROVED RETURN (RMA PROCESS)

For explicitly approved returns (such as the Pilot Program), you must contact us at info@chicdex.com to receive a Return Merchandise Authorization (RMA) number.

  • Items sent back to us without first requesting an RMA and receiving written approval will be rejected and disposed of without compensation.

  • The Buyer is responsible for coordinating the return freight and covering all shipping costs. We do not provide prepaid return shipping labels for B2B transactions.

Return Address: Please send approved returns, along with your RMA number, to our facility at:
ChicDex
Room 306, No. 203-11 Yinglong Road, Tianhe District
Guangzhou, Guangdong
China, 510520

EXCEPTIONS / NON-RETURNABLE ITEMS

We cannot accept returns on clearance items, promotional sale items, or any customized B2B volume orders.

REFUNDS (If Applicable)

For approved returns under the Pilot Program, we will notify you once we’ve received and inspected your returned inventory. We will let you know if the refund was approved based on the condition of the goods. If approved, you’ll be automatically refunded on your original payment method or issued a B2B account credit (based on prior agreement) within 10 to 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return inspection, please contact us at info@chicdex.com.