How to Initiate a Return?

Last updated: May 28, 2026

Resolution Process & Timelines

If you experience any manufacturing defects or transit damage, please follow these simple steps to request a resolution:

  1. Submit a Report: Contact us through our website's official channels within 7 days of delivery. Provide your order/invoice number, clear photos of the issues, and a brief description.

  2. Review & Approval: Our support team will review your case within 1 to 2 business days.

  3. Processing the Resolution: > * For online standard orders/sample fees: Approved refunds or replacements will be processed within 5 business days (bank processing may take an additional 3-7 business days).

    • For Bulk Cargo orders: Approved replacements or credits will be automatically applied and included in your next shipment/order according to your contract.